Effective Date: 06/18/2025

At GlowGrit Collective, LLC, we work with third-party providers to create custom-made products for our brands The Intro Glow and We’re Totally Fine. Because each item is made to order, all sales are final — we do not offer returns or exchanges for buyer’s remorse, incorrect sizing, or color preferences.

🛠️ Damaged or Incorrect Items

If your item arrives damaged, defective, or not as ordered, please contact us within 7 days of delivery.

Include:
– Your order number
– A clear photo of the issue
– A brief description

We will work with our print provider to resolve the issue by either replacing the item or offering a refund.

🚫 No Returns or Exchanges

Please note that due to the custom nature of our products:
– We do not accept returns for change of mind
– We do not offer exchanges for size or style mistakes
– You are responsible for ensuring your shipping address and order details are correct

📦 Lost Packages

If your order is marked as delivered but you haven’t received it, we recommend checking with your local post office or neighbors first. If it’s confirmed lost in transit, contact us to explore options.

Need help?
Reach out at contact@glowgritcollective.com and we’ll do our best to support you.